Content Moderators
Reviewing user-generated text, images, videos, and livestreams at scale.
→ High exposure · vicarious traumaProtecting the Wellbeing of Trust & Safety Teams
Content moderation is the process of monitoring and reviewing user-generated content; text, images, videos and online discussions to assess what is safe, harmful or policy-compliant. But today, Trust & Safety (content moderation) extends far beyond traditional moderation. The people doing this work today are no longer just content moderators, they are AI annotators rating harmful outputs, red-teamers adversarial testing language models, policy analysts ruling on edge cases, and incident responders triaging live abuse. The exposure has intensified, the role types have multiplied, and the mental health risks, vicarious trauma, moral injury, cognitive overload, burnout, have moved from edge cases to industry-wide concerns.
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01
Exposure
Repeated exposure to harmful or distressing content
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02
Stress
Impact on mental and emotional wellbeing
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03
Burnout
Chronic exhaustion, detachment and decreased performance
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04
Attrition
Talent leaves, knowledge is lost, teams are weakened
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05
Business Risk
Increased costs, compliance risk and reputational damage
Build for Modern Trust & Safety Teams
AI / RLHF Annotators
Rating and labelling AI outputs against safety, bias and quality standards.
→ High exposure · secondary trauma
AI Red-Teamers
Stress-testing language models for harmful, biased or unsafe behaviour.
→ Cognitive load · moral injury
Policy , Trust & Safety Analysts
Writing and enforcing platform safety rules under ambiguity and pressure.
→ Decision fatigue · moral distress
Safety Researchers
Running evaluations & safety benchmarks for AI models across contexts.
→ Chronic ambiguity · isolation
Incident Responders
Managing live abuse, fraud, harassment and critical escalations in real time.
→ Acute trauma · vigilance fatigue… and many more
Our Services Include
Proactive, embedded support
Confidential, 24/7 care
Resilience & leadership
Trends & risk insights
Proactive wellbeing engagement and embedded support within the Trust & Safety workforce
Full-time, qualified onsite wellbeing coaches
Certified professionals from accredited universities, aligned with global audit standards
Coaches on our payroll for continuity, accountability and reduced attrition
Regular training and upskilling to ensure consistent, high-quality support
Trusted Across Industries
E-Commerce Marketplaces
Social Media
Gaming & Esports
Streaming & Creators
AI Platforms
AI-powered Wellbeing Chatbot
To enhance content moderator wellbeing, we offer an AI-powered chatbot designed specifically for Trust & Safety teams. Available 24/7, it provides confidential emotional support, wellbeing guidance, and instant access to resources for associates exposed to distressing content. The chatbot includes the Ask Suicide-Screening Questions (ASQ) tool to identify early signs of distress, self-harm, or suicidal thoughts and enable timely intervention. Combined with the expertise of our Trust & Safety Wellbeing Coaches, it delivers the right support at the right time.
Built for India's Regulatory Moment
India's AI Ethics & Accountability Bill 2025, DPDP Act Rules 2025 and emerging AISI guidelines are making duty-of-care for high-exposure workers an audit-grade requirement, not a discretionary HR spend. Silver Oak Health's Trust & Safety Wellbeing Program is designed to give your organization demonstrable, documented compliance infrastructure.
Let’s Take Care of Your Moderators
Your Trust & Safety teams protect millions of users every day. Let us protect them.
FAQs
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A regular EAP waits for people to call a helpline. Our coaches work alongside your teams every day checking in, spotting early signs of strain, and stepping in fast when something's wrong. And they're trained specifically for the kind of disturbing content moderators deal with, not general stress.
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What someone shares with their coach stays between them and the coach, always. You'll get the big picture (how many people are using it, overall trends), but never anything that identifies an individual. We're ISO 27001 certified, so privacy isn't just a promise, it's built in.
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If there's a serious risk like someone having thoughts of suicide, we act within 24 hours and bring in the right people to help, while still protecting the person's privacy.
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Yes, support is available 24/7 and in multiple Indian languages, so it works for shift teams and people spread across locations.
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They're trained professionals from recognised universities, specifically prepared to support people exposed to heavy content, and they're supervised on a regular basis.