PROTECTING THE WELLBEING OF CONTENT MODERATION TEAMS

 

Content Moderation is the practice of monitoring and reviewing user-generated content, which can be in the form of text, photos, video and/or forum discussions to assess their permissibility. Many of these employees could be affected by the daily visual impressions, and their reactions could range from mild depression, and sleep disorders with underlying anxiety all the way to Post Traumatic Stress Disorder.

At Silver Oak Health, we put the wellbeing of content moderation teams first. As India’s leading provider of Trust & Safety Wellbeing Coaches, we specialize in supporting the unique challenges faced by content moderation employees. Our approach is holistic; we focus not only on mental health but also on emotional and physical wellbeing. Whether it’s one-on-one counselling, resilience training, or dedicated wellbeing staffing, our goal is to make sure moderators feel cared for and supported every step of the way. We’re proud to serve organizations with over 3,000 associates across India, helping teams stay strong, engaged, and resilient.

 
 
 

PROGRAM HIGHLIGHTS

qualified and experienced coaches from accredited universities
AI-based chatbot
critical incident debriefing
special proactive mental health programs
multilingual and 24/7 support
 

Discover our success story, highlighting how we implemented Managed Care Wellbeing Coach Services for Content Moderation Customers.

Explore the Impact
 

OUR SERVICES INCLUDE

 

  • Counselling sessions

  • One-On-One Well-being check-in calls

  • Full-time wellbeing coaches available onsite

  • AI-Based Chatbot with in-built ASQ

  • Induction on wellbeing for new hires

  • Dedicated Helpline Number

  • Physical Wellness Sessions

  • Group sessions

  • Assessments and Surveys

  • Masterclasses for Team Leaders and Managers

  • First Responder Training

  • Cognitive Behavioral Therapy (CBT) program to build resilience

  • HR dashboard to monitor utilization and reporting

Trust & Safety wellbeing coaches services
 
 

WELLBEING CHATBOT

Wellbeing chatbot

To enrich Content Moderation associates’ wellbeing experience, Silver Oak Health offers a one-of-a-kind AI-powered chatbot. The chatbot is trained on extensive counselling data to provide instant, confidential support for content moderation employees who are exposed to challenging and distressing online content. Acting as a 24/7 digital companion, the chatbot listens, guides, and connects moderators to the right resources whenever they need help. One of its most powerful features is the built-in Ask Suicide-Screening Questions (ASQ) tool, which proactively detects early signs of distress, self-harm, or suicidal thoughts and ensures immediate assistance before a crisis escalates. By combining the human empathy of our Trust & Safety Wellbeing Coaches with the efficiency of AI technology, we make sure every moderator has access to the right care and emotional support at the right time.

 

LET’S TAKE CARE OF YOUR MODERATORS

Your Trust & Safety teams protect millions of users every day. Let us protect them.

 
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