Protecting the Wellbeing of Trust & Safety Teams

Content moderation is the process of monitoring and reviewing user-generated content; text, images, videos and online discussions to assess what is safe, harmful or policy-compliant. But today, Trust & Safety (content moderation) extends far beyond traditional moderation. The people doing this work today are no longer just content moderators, they are AI annotators rating harmful outputs, red-teamers adversarial testing language models, policy analysts ruling on edge cases, and incident responders triaging live abuse. The exposure has intensified, the role types have multiplied, and the mental health risks, vicarious trauma, moral injury, cognitive overload, burnout, have moved from edge cases to industry-wide concerns.

 
 
TS-Design1
➜
01
Exposure
Repeated exposure to harmful or distressing content
➜
02
Stress
Impact on mental and emotional wellbeing
➜
03
Burnout
Chronic exhaustion, detachment and decreased performance
➜
04
Attrition
Talent leaves, knowledge is lost, teams are weakened
➜
05
Business Risk
Increased costs, compliance risk and reputational damage
 

Build for Modern Trust & Safety Teams

Who We Support Section

Content Moderators

Reviewing user-generated text, images, videos, and livestreams at scale.

→ High exposure · vicarious trauma

AI / RLHF Annotators

Rating and labelling AI outputs against safety, bias and quality standards.

→ High exposure · secondary trauma

AI Red-Teamers

Stress-testing language models for harmful, biased or unsafe behaviour.

→ Cognitive load · moral injury

Policy , Trust & Safety Analysts

Writing and enforcing platform safety rules under ambiguity and pressure.

→ Decision fatigue · moral distress

Safety Researchers

Running evaluations & safety benchmarks for AI models across contexts.

→ Chronic ambiguity · isolation

Incident Responders

Managing live abuse, fraud, harassment and critical escalations in real time.

→ Acute trauma · vigilance fatigue
 

Our Services Include

TS4

Proactive wellbeing engagement and embedded support within the Trust & Safety workforce.

Full-time qualified onsite wellbeing coaches.
Certified professionals aligned with global audit standards.
Coaches on Silver Oak payroll.
Continuous training & upskilling.
Talk to a T&S Wellbeing Expert
 

Trusted Across Industries

Industries We Support — Silver Oak Health
Content moderator wellness coaches supporting e-commerce and marketplace teams

E-Commerce Marketplaces

Trust and safety wellbeing coaches supporting social media moderation teams

Social Media

Content moderation wellbeing coaches supporting gaming and esports teams

Gaming & Esports

Content moderator wellness coaches supporting streaming and creator platforms

Streaming & Creators

Trust and safety wellbeing coaches supporting AI annotation and red-teaming teams

AI Platforms

 

AI-powered Wellbeing Chatbot

T&S wellbeing chatbot

To enhance content moderator wellbeing, we offer an AI-powered chatbot designed specifically for Trust & Safety teams. Available 24/7, it provides confidential emotional support, wellbeing guidance, and instant access to resources for associates exposed to distressing content. The chatbot includes the Ask Suicide-Screening Questions (ASQ) tool to identify early signs of distress, self-harm, or suicidal thoughts and enable timely intervention. Combined with the expertise of our Trust & Safety Wellbeing Coaches, it delivers the right support at the right time.

 

Let’s Take Care of Your Moderators

Your Trust & Safety teams protect millions of users every day. Let us protect them.

 
Document

Discover our success stories, highlighting how we implemented Managed Care Wellbeing Coach Services for Trust & Safety Customers.

Explore the Impact

FAQs

  • A regular EAP waits for people to call a helpline. Our coaches work alongside your teams every day checking in, spotting early signs of strain, and stepping in fast when something's wrong. And they're trained specifically for the kind of disturbing content moderators deal with, not general stress.

  • What someone shares with their coach stays between them and the coach, always. You'll get the big picture (how many people are using it, overall trends), but never anything that identifies an individual. We're ISO 27001 certified, so privacy isn't just a promise, it's built in.

  • If there's a serious risk like someone having thoughts of suicide, we act within 24 hours and bring in the right people to help, while still protecting the person's privacy.

  • Yes, support is available 24/7 and in multiple Indian languages, so it works for shift teams and people spread across locations.

  • They're trained and certified coaches from recognised universities, specifically prepared to support people exposed to objectionable content, and they're supervised on a regular basis.