PHONE COUNSELLING
Phone counselling or telephone therapy is the process of talking to a trained counsellor via telephone or any virtual medium to resolve emotional challenges arising out of beliefs, feelings and life problems. More and more people are finding that phone counselling is effective, convenient and cost effective. Phone counselling has just as much therapeutic value as face to face counselling. This method is becoming increasing popular because it offers privacy, and the convenience of talking to the counsellor at a time and place that is most suitable for you.
Silver Oak Health offers 24/7 phone counselling for corporate employees. The same psychologist is deployed throughout the employee’s counselling journey, ensuring continuity and effectiveness of counselling.
VIDEO CALL, WHATSAPP CHAT & EMAIL
If the organization prefers, our team will facilitate video-based calls with the counsellor, enabling both parties to see each other while talking. This option is available to enhance mental health support for employees, provided the internet connection is reliable and there is sufficient bandwidth to support uninterrupted video calls.
Silver Oak Health has integrated a chat feature on its Employee Wellbeing and Assistance Portal, allowing employees to connect with counsellors via chat as a first step before transitioning to a call or face-to-face meeting. Additionally, the company offers a WhatsApp chat facility on its helpline number, so employees can conveniently access support anytime, at a location that suits them best. An email address is also available for those who prefer to communicate with counsellors via email.
FACE TO FACE COUNSELLING
Some employees prefer to meet the counsellor face-to-face rather than using phone, chat, or Skype options. Face-to-face counselling, part of our mental health employee assistance program, occurs in a private and confidential setting where counsellors help clients explore difficulties, distress, dissatisfaction with life, or a loss of direction and purpose. During these meetings, counsellors are trained to observe non-verbal cues—such as facial expressions and body language—to gain a deeper understanding of what the client is communicating. We also offer counselling for couples and support for individuals with bipolar conditions.
Face-to-face counselling is also offered at the counsellor’s office or clinics in major cities and towns in India. Employees can meet the counsellor after work or during weekends whenever convenient and this arrangement provides privacy if the employee prefers not to meet the counsellor in the office premises. We maintain the highest levels of privacy and confidentiality.
ONSITE COUNSELLING SERVICES
Silver Oak Health offers onsite psychological services to support employee well-being directly in the workplace. Our expert counsellors provide personalized sessions, workshops, and stress management programs, fostering a healthier work environment. With a focus on confidentiality and trust, we address various mental health concerns, ensuring employees receive the care they need. Our multilingual services cater to diverse workforces, making mental health support accessible for all. Partner with Silver Oak Health to enhance your team's productivity and overall well-being.
OTHER EMPLOYEE OFFERINGS
CRITICAL INCIDENT STRESS DEBRIEFING (CISD)
Silver Oak Health's expert psychologists swiftly manage employee crises within 48-72 hours, including planned events like layoffs. Our CISD approach offers both group and individual sessions. Unforeseen incidents often catch managers unprepared for the emotional impact on affected employees and witnesses.
Our EAP service assures employers that expert help is just a call away, with on-site support to address emotional challenges. Critical Incident Debriefing involves experienced counselors meeting employees individually or in groups, encouraging open discussion and providing coping strategies. Post-session, a confidential report with incident details and recommendations guides future responses. Trust Silver Oak Health to provide comprehensive support, fostering a resilient work environment.