Job Overview: Silver Oak Health is hiring a Customer Success - Manager to join our growing team of Account Management professionals. If you are excited to be part of a cohesive team of highly motivated employees that are making positive impact on the lives of corporate employees, Silver Oak Health is a great company for you.

Silver Oak Health is a leader in Employee Wellbeing and Assistance Program for corporate employees.

We're proud of our 4.8 rating on Glassdoor from our employees.  

Responsibilities of the Customer Success- Manager

• Build and nurture strong relationships with customers, driving customer retention and satisfaction.

• Understand the customer's needs and ecosystem, and proactively suggest additional wellness services.

• Travel as needed to conduct in-person meetings, deliver sessions, and facilitate onsite activities with customers.

• Thrive in a fast-paced environment, consistently achieving EAP/consulting/sales targets.

• Collaborate effectively with internal teams, leveraging strong relationship-building skills.

• Exhibit exceptional communication skills, maturity, and resilience in customer interactions.

• Contribute to the generation of new product ideas and drive innovation.

• Co-create customized plans with customers to maximize utilization of EWAP services among employees.

Qualification:

• Highly driven and self-motivated individual with a proven track record in achieving targets.

• Strong interpersonal and relationship building skills, experience in dealing with multiple and diverse internal stakeholders.

• Excellent communication skills, written and verbal, across all organizational levels.

• Openness to travel for in-person customer interactions.

• Post graduate degree is preferred for this position in any discipline Preferred Location: Mumbai Experience: 2-5 years of total experience with minimum 2 years of experience of EAP/wellness industry or in HR/L&D consulting/sales in a fast growth context

We are looking for a digital marketing specialist who will be part of the team that is responsible for marketing the company’s innovative EAP solutions to corporate customers.

We are looking for someone with:

- Interest, energy, passion, and experience in leading online and offline marketing initiatives

- Must have genuine passion in the field of mental health

- Must have high proficiency of English Language

- Creative mind with a strong drive for marketing

- Strong interest and understanding of digital marketing a strategies with an emphasis on social media

- A hands-on professional who has interest and ability to get the work done in a fast-paced environment

- Sincere interest in working in a small team environment, and taking complete ownership in the marketing activities of the company

- Self-starter who can independently manage projects with minimal supervision

Job Responsibilities:

- Participate in lead generation through digital marketing strategies

- Responsible for creating awareness of Silver Oak Health’s offerings to corporate clients

- Evaluate, prioritize and lead decisions regarding new content, partnerships and tactical opportunities

- Identify and lead integrated programs in collaboration with product, marketing and creative teams

- Create and execute various campaign strategies that drive business verticals

- Work with creative writers, and UX designers to execute the campaign goals

- Contribute to ideas for overall communications strategy

Candidate Qualification:

- A degree in arts, literature, science, business preferred strong English language skills is preferred

- Creative thinker who can generate innovative ideas and solutions and partner effectively with technology and product development teams

- Strong project management and organizational abilities

- Excellent communication skills, written and verbal, across all organizational levels

Interested Candidates should contact Anshu Preeti on jobs@silveroakhealth.com

We are looking for a Digital Marketing Intern who will be responsible for providing marketing support in building a pipeline of leads to meet business plans, and company objectives. The candidate will be provided training to generate leads through email marketing, social media and other marketing channels. Students who are in the final semester of college or have recently completed college degree can apply. The selected Interns should be available to work in the Silver Oak Health’s office located in HSR Layout, Bangalore every day. Those who have successfully completed internship will be given opportunity to apply for a full-time Digital Marketing entry level position at Silver Oak Health.

We are looking for someone with:

• Excellent facility in English language, interest, energy, passion

• Interest in learning about online and offline marketing initiatives

• Must have genuine passion in the field of Mental Health

• Creative mind with a strong drive for marketing

• Interest and ability to get the work done in a fast-paced environment

• Research, track, maintain and update leads

• Contact prospects to qualify leads

• Direct email marketing to key clients and prospects and maintain lead generation database

• Conduct customer research

• Develop a strong knowledge of the company’s products and services

Candidate qualification:

• Currently pursuing degree in psychology, business, or science and technology preferred with high proficiency in English language

• Creative thinker who can generate innovative ideas and solutions

• Proficient in MS Office including Word, Excel, and Outlook

• Excellent communication skills, written and verbal, across all organizational levels

• Strong project and time management skills