Work Location: Bengaluru, KA Work Mode: Monday to Friday, 9 am – 6pm (Hybrid – 1 to 2 days Work from Office)
Working Conditions: Working from home with occasional deadline pressure. Will require to visit client sites to facilitate offline sessions and occasionally travel out of station to fulfil client requirements.
General Purpose – Under the direction of the Senior Manager-Operations and Administration, Client Engagement and Training, the Intern – Operations CET administers the operations portfolio for the Client Engagement and Training team at Silver Oak Health. This includes being a point of contact for the Customer Success and Sales teams, and planning and delivering sessions for Silver Oak Health’s clients.
Essential Responsibilities:
Collaborate cross-functionally with subject matter experts to define session/training solutions for SOH’s clients.
Engage with SOH’s clients to identify needs, including specific requirements for time, dates, and format.
Brief facilitators on session/training solutions offered to clients.
Develop activity frameworks and related material for workshops.
Collaborate with the Marketing team to create session collaterals.
Maintain accuracy and hygiene of engagement and variable billing trackers.
Ensure training and management reports are generated and distributed in an accurate and timely manner.
Abilities and Characteristics:
Function under pressure in a fast-paced environment.
Professional written and verbal communication and presentation.
Take a consultative approach to designing session/training solutions with the Customer Success, Sales and Corporate Counselling teams for SOH’s clients.
As a member of the Client Engagement and Training team, participate in other CET related projects as needed.
Knowledge:
Minimum Education Requirements: Post-graduate degree in Psychology, or equivalent experience, in related HR field.
Internship/Experience in operations/training coordinator role in small/medium-sized organizations is encouraged.
New Psychology postgraduates are welcome to apply.
Capabilities:
Self-Awareness – The ability to understand themselves and their behavior’s impact on individual, team, and organizational outcomes.
Learning Agility – The ability and willingness to learn from all kinds of experiences and use those lessons to perform effectively in new and different situations.
Influence – The ability to be comfortable persuading, promoting, and delegating.
Communication – The ability to communicate effectively with others using verbal and written communication skills.
Inclusive Thinking – The willingness, and ability, to accept that perspective is limited to experience, and that broadening perspectives leads to enrichment.
Social Intelligence – The ability to be socially aware, understand social dynamics and interact effectively with others.
Trust – The ability to gain the confidence and trust of others through honesty, integrity, and authenticity.
Technology: Proficient in Word, Excel, Outlook and PowerPoint
Note: 6 Months Internship (extendable or concludable upon business requirements and candidate performance) to Full-Time Employee
