Most Global Capability Centers today offer employee wellbeing benefits. But the real question is different:
Are employees actually using the support available to them?
For a leading Global Capability Center with 11,000+ employees in India, the challenge was not the absence of an Employee Assistance Program (EAP). The challenge was building visibility, trust, and consistent engagement around mental health support.
Over seven years, Silver Oak Health worked closely with the organization to move EAP from a support service to a sustained wellbeing ecosystem, one that aligned with the company’s six pillars of wellbeing: physical, emotional, mental, spiritual, financial, and social.
The Challenge
When EAP Exists, But Employees Still Do Not Fully Engage
Before partnering with Silver Oak Health, the organization had access to EAP services, but employee awareness and utilization remained limited.
Mental health support was not yet deeply embedded into daily work culture. Employees needed stronger visibility, easier access, and more consistent reminders that help was available. In hybrid and return-to-office work models, the organization also needed a wellbeing approach that could support employees across both physical and virtual environments.
“The challenge was not just to provide counselling. The challenge was to make EAP visible, trusted, and
relevant across a large, diverse workforce.”
Key challenges included:
Limited utilization of EAP services
Low awareness among employees
Difficulty embedding mental health into daily work culture
Limited visibility in hybrid and return-to-office models
Need for stronger awareness-building support
Need for experienced account management to improve utilization
“The real gap was not the absence of support. It was the need to make support easier to notice, easier to trust, and easier to access.”
The Solution
Moving from Passive EAP Access to Proactive Wellbeing Architecture
We worked closely with the GCC to design a proactive, multi-channel EAP engagement model.
Instead of treating EAP as a standalone benefit, the program was aligned with the organization’s six wellbeing pillars: physical, emotional, mental, spiritual, financial, and social.
The goal was to build a wellbeing ecosystem that employees could experience throughout the year through campaigns, leadership conversations, manager enablement, onsite engagement, digital touchpoints, and monthly learning sessions.
The full case study explains how Silver Oak Health supported the organization.
The Result
A Long-Term EAP Partnership That Improved Engagement and Access
Over seven years, we helped the GCC strengthen employee wellbeing engagement and integrate mental health support into the organization’s everyday work culture.
The impact was visible across counselling, digital engagement, leadership participation, and employee openness toward seeking support.
The organization saw:
29% growth in counselling utilization
35% growth in portal and app usage
Higher employee participation across wellbeing initiatives
Stronger leadership involvement in wellbeing conversations
Increased accessibility to mental health resources
Deeper integration of wellbeing into work routines
Greater trust and openness around seeking support