Give people more ways to reach out
Multilingual counselling through phone, video and face-to-face channels offered employees a choice in how they accessed care.
Different teams. Different needs.
Scale is only
Scale is only
part of the story.
A diverse workforce brings different pressures, schedules and opportunities to seek help. The programme adapted to these working realities.
Their working reality
Supporting people while leading them
Managers and people leaders balance their own responsibilities with supporting employees and building psychological safety.
How support was adapted
Build capability alongside care
Manager and leader sensitisation, first responder training and confidential counselling brought together individual support and workplace capability.
What connected the programme
Accessible.
Accessible.
Visible.
Continuously adapted.
Three practical priorities helped bring support into employees’ everyday lives.
Keep support present in the working day
On-ground engagement, digital resources and regular communications kept the EAP visible beyond its launch.
Let workforce insights shape the next step
Anonymised trend reviews and employee feedback informed engagement priorities and ongoing programme improvements.
A selected outcome
When support becomes part of working life.
The case study reports growing counselling adoption and expanded digital engagement over the partnership. Counselling completion offers one view of continued participation in care.
The full report explores the engagement trends, programme evolution and outcomes behind this story.
81%
Reported counselling completion
