Silver Oak Health is hiring an Account Manager to join our growing team of Customer Success professionals. If you are excited to be part of a cohesive team of highly motivated employees that are making a positive impact on the lives of corporate employees, Silver Oak Health is a great company for you. Silver Oak Health is a leader in Employee Wellbeing and Assistance Programs for corporate employees.
Responsibilities of an Account Manager
The candidate must be a highly driven, self-motivated individual responsible for managing a growing portfolio of the company's customers.
Detail-oriented individual who can manage requirements from a large number of corporate customers.
Brings creative and out-of-the-box thinking, capable of recommending wellbeing initiatives and acting as an advisor/trusted partner to our clients.
Ability to stay on top of all client requirements to ensure timely delivery of services and requests.
Ability to maintain excellent working relationships with internal teams and external client POCs (HR BPs, HR Leaders, D&I/L&D leaders).
Ability to connect with customers and build strong relationships to ensure high customer retention.
A hands-on professional with the interest and ability to get work done in a fast-paced environment.
Exceptional communication skills, maturity, and resilience.
A team player who is resilient, hardworking, and meticulous in keeping records.
Candidate qualification:
Fresher (willing to learn) or 1-2 years of experience in handling customer accounts.
Quick learner with the ability to rapidly master new products, processes, and corporate wellness frameworks.
Excellent Excel skills and proficiency with numbers.
Strong coordination and scheduling abilities.
Strong interpersonal and relationship-building skills, with experience dealing with diverse internal stakeholders and interacting with business and technology partners.
Excellent written and verbal communication skills across all organizational levels.
Core customer success skills, including proactive account mapping, utilization data analysis, client retention strategy, and basic project management knowledge/skill.
Graduate degree in any discipline (Psychology preferred).
Note: This position offers the flexibility of remote work with limited travel required for periodic client meetings and on-site engagements.
