Work Location: Bangalore (HSR Layout) Work Mode: Hybrid (2-3 days a week)
Job Overview:
Silver Oak Health is on the lookout for an Account Manager- Customer Success to join our dynamic team of Account Management professionals. If you're passionate about making a positive impact on the lives of corporate employees and want to be part of a cohesive, highly motivated team, then Silver Oak Health is the perfect place for you. The company offers excellent work culture and an opportunity to work in a fast-growing environment.
Your primary focus will be to build relationships with clients, retaining them, and identifying opportunities for cross-selling and driving revenue by recommending additional services to our existing customers.
Responsibilities:
Be the primary point of contact for client inquiries and concerns, delivering prompt and professional assistance.
Guide new clients through the onboarding process, ensuring they are familiar with our services and the Portal/App.
Regularly check in with clients to assess their satisfaction, progress, and proactively address any issues that may arise.
Conduct in-person meetings, deliver mental health awareness sessions, and facilitate onsite activities with customers.
Collaborate effectively with internal teams, leveraging strong relationship-building skills.
Thrive in a fast-paced environment, consistently achieving EAP/consulting/sales goals.
Build and nurture strong relationships with customers, driving customer retention and satisfaction.
Contribute to the generation of new product ideas and drive innovation.
Identify opportunities to cross-sell additional services to existing customers.
Qualifications:
Degree in Psychology is preferred for this position.
1-4 years of experience in handling customer accounts, preferably in EAP/Mental Health/Psychology background.
Strong organisational skills and the ability to manage multiple tasks effectively.
Exceptional communication skills, maturity, and resilience.
Openness to travel for in-person customer interactions.
Note: You will need to be based in Bangalore to be considered for this job. However, this is a hybrid job with frequent visits required for in-person meetings/engagement at various client offices in and around Bangalore.
