Content Moderators
Reviewing user-generated content at scale across text, image, video and livestream.
High exposure · vicarious traumaProtecting the Wellbeing of Trust & Safety Teams
Content moderation is the process of monitoring and reviewing user-generated content; text, images, videos and online discussions to assess what is safe, harmful or policy-compliant. But today, Trust & Safety (content moderation) extends far beyond traditional moderation. The people doing this work today are no longer just content moderators, they are AI annotators rating harmful outputs, red-teamers adversarial testing language models, policy analysts ruling on edge cases, and incident responders triaging live abuse. The exposure has intensified, the role types have multiplied, and the mental health risks, vicarious trauma, moral injury, cognitive overload, burnout, have moved from edge cases to industry-wide concerns.
Build for Modern Trust & Safety Teams
AI / RLHF Annotators
Rating and labelling AI outputs against safety, bias and quality standards.
High exposure · secondary traumaAI Red-Teamers
Stress-testing language models for harmful, biased or unsafe behaviour.
Cognitive load · moral injuryPolicy & Trust & Safety Analysts
Writing and enforcing platform safety rules under ambiguity and pressure.
Decision fatigue · moral distressSafety Researchers
Running evaluations and safety benchmarks for AI models across contexts.
Chronic ambiguity · isolationIncident Responders
Managing live abuse, fraud, harassment and critical escalations in real time.
Acute trauma · vigilance fatigue… and many more
Our Services Include
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Proactive wellbeing engagement and embedded support within the Trust & Safety workforce.
Full-time, qualified onsite wellbeing coaches
Certified professionals from accredited universities, aligned with global audit standards
Coaches on our payroll for continuity, accountability and reduced attrition
Regular training and upskilling to ensure consistent, high-quality support
Confidential emotional and psychological support, whenever employees need it.
24/7 confidential counselling through a dedicated helpline
Multilingual support for diverse employee groups
Critical incident debriefing after exposure to distressing content
One-on-one wellbeing check-ins to identify stress, burnout and emotional fatigue early
Wellbeing induction for new hires to prepare them for the role
Year-round awareness creatives and content support
Building resilience, awareness and leadership capability across teams.
Cognitive Behavioural Therapy (CBT) program to build resilience
Physical and psychological wellness sessions
Group sessions to create safe spaces for shared support
Masterclasses to help team leaders & managers respond with empathy
First responder training to identify distress and act early
Helping HR and leadership understand workforce wellbeing trends and risks.
Wellbeing assessments and surveys to track employee needs
Seamless reporting aligned with global compliance standards
HR dashboard to monitor utilisation and wellbeing trends
Insight-led reports to help HRs take timely action
ISO 27001 certified processes with 100% confidentiality
Trusted Across Industries
E-Commerce Marketplaces
Social Media
Gaming & Esports
Streaming & Creators
AI Platforms
AI-powered Wellbeing Chatbot
To enhance content moderator wellbeing, we offer an AI-powered chatbot designed specifically for Trust & Safety teams. Available 24/7, it provides confidential emotional support, wellbeing guidance, and instant access to resources for associates exposed to distressing content. The chatbot includes the Ask Suicide-Screening Questions (ASQ) tool to identify early signs of distress, self-harm, or suicidal thoughts and enable timely intervention. Combined with the expertise of our Trust & Safety Wellbeing Coaches, it delivers the right support at the right time.
Built for India's Regulatory Moment
India's AI Ethics & Accountability Bill 2025, DPDP Act Rules 2025 and emerging AISI guidelines are making duty-of-care for high-exposure workers an audit-grade requirement, not a discretionary HR spend. Silver Oak Health's Trust & Safety Wellbeing Program is designed to give your organization demonstrable, documented compliance infrastructure.
Let’s Take Care of Your Moderators
Your Trust & Safety teams protect millions of users every day. Let us protect them.
FAQs
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A regular EAP waits for people to call a helpline. Our coaches work alongside your teams every day checking in, spotting early signs of strain, and stepping in fast when something's wrong. And they're trained specifically for the kind of disturbing content moderators deal with, not general stress.
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What someone shares with their coach stays between them and the coach, always. You'll get the big picture (how many people are using it, overall trends), but never anything that identifies an individual. We're ISO 27001 certified, so privacy isn't just a promise, it's built in.
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If there's a serious risk like someone having thoughts of suicide, we act within 24 hours and bring in the right people to help, while still protecting the person's privacy.
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Yes, support is available 24/7 and in multiple Indian languages, so it works for shift teams and people spread across locations.
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They're trained professionals from recognised universities, specifically prepared to support people exposed to heavy content, and they're supervised on a regular basis.