Protecting the Wellbeing of Trust & Safety Teams


Content moderation is the process of monitoring and reviewing user-generated content; text, images, videos and online discussions to assess what is safe, harmful or policy-compliant. But today, Trust & Safety extends far beyond traditional moderation. The people doing this work today are no longer just content moderators, they are AI annotators rating harmful outputs, red-teamers adversarially testing language models, policy analysts ruling on edge cases, and incident responders triaging live abuse. The exposure has intensified, the role types have multiplied, and the mental health risks, vicarious trauma, moral injury, cognitive overload, burnout, have moved from edge cases to industry-wide concerns.

 
 
 

Who We Support?

Content Moderators

Reviewing user-generated content at scale across text, image, video and livestream.

High exposure · vicarious trauma

AI / RLHF Annotators

Rating and labelling AI outputs against safety, bias and quality standards.

High exposure · secondary trauma

AI Red-Teamers

Stress-testing language models for harmful, biased or unsafe behaviour.

Cognitive load · moral injury

Policy & Trust & Safety Analysts

Writing and enforcing platform safety rules under ambiguity and pressure.

Decision fatigue · moral distress

Safety Researchers

Running evaluations and safety benchmarks for AI models across contexts.

Chronic ambiguity · isolation

Incident Responders

Managing live abuse, fraud, harassment and critical escalations in real time.

Acute trauma · vigilance fatigue
 

Program Highlights

 
qualified and experienced coaches from accredited universities
AI-based chatbot
critical incident debriefing
special proactive mental health programs
multilingual and 24/7 support
 
 

Our Services Include

 

  • Counselling sessions

  • One-On-One Well-being check-in calls

  • Full-time wellbeing coaches available onsite

  • AI-Based Chatbot with in-built ASQ

  • Induction on wellbeing for new hires

  • Dedicated Helpline Number

  • Physical Wellness Sessions

  • Group sessions

  • Assessments and Surveys

  • Masterclasses for Team Leaders and Managers

  • First Responder Training

  • Cognitive Behavioral Therapy (CBT) program to build resilience

  • HR dashboard to monitor utilization and reporting

Trust & Safety wellbeing coaches services
 
 

AI-powered Wellbeing Chatbot

 
Wellbeing chatbot

To strengthen the wellbeing experience for content moderation associates, we offer a specialised AI-powered chatbot built for the unique realities of Trust & Safety work. Trained on extensive counselling insights, it provides instant, confidential support to moderators navigating distressing and high-risk online content. Available 24/7, the chatbot listens, guides and connects associates to the right support whenever needed. A key feature is the integrated Ask Suicide-Screening Questions (ASQ) tool, designed to identify early signs of distress, self-harm or suicidal thoughts and enable timely intervention. Combined with the human expertise of our Trust & Safety Wellbeing Coaches, this blend of AI and empathy ensures every moderator receives the right care at the right time.

 
 

Built for India's Regulatory Moment

India's AI Ethics & Accountability Bill 2025, DPDP Act Rules 2025 and emerging AISI guidelines are making duty-of-care for high-exposure workers an audit-grade requirement, not a discretionary HR spend. Silver Oak Health's Trust & Safety Wellbeing Program is designed to give your organization demonstrable, documented compliance infrastructure.

 

Discover our success story, highlighting how we implemented Managed Care Wellbeing Coach Services for Trust & Safety Customers.

Explore the Impact
 

Let’s Take Care of Your Moderators

Your Trust & Safety teams protect millions of users every day. Let us protect them.

 
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