MANAGER/ASSOCIATE MANAGER/TEAM LEAD - RESEARCH & ANALYTICS
Work Location – Bangalore/ Remote Full Time
Role Overview
As a Manager/Associate Manager/Team Lead - Research & Analytics, you will lead a team to deliver high-quality research outputs while managing client relationships effectively. The ideal candidate is client-focused, adaptable to dynamic team requirements, and committed to delivering actionable insights on time. Strong people management, excellent communication, and deadline adherence are key aspects of this role.
Key Responsibilities
People Management
Lead and mentor a team of research analysts, fostering a supportive and collaborative environment.
Distribute tasks effectively, ensuring balanced workloads and adherence to deadlines.
Provide regular feedback and coaching to enhance team performance and skill development.
Adapt to team changes and ensure smooth transitions during restructuring or project shifts.
Client-Facing Responsibilities
Serve as the primary contact for clients, understanding their needs and ensuring expectations are met.
Present reports and insights in client meetings, ensuring data is communicated clearly and aligned with business goals.
Address client queries promptly, offering solutions and insights based on data analysis and research findings.
Build and maintain strong client relationships by delivering quality outputs and honouring commitments.
Research & Analytics
Oversee the interpretation and analysis of Employee Wellness and Assistance Program (EWAP) data, identifying trends and actionable insights.
Review and refine survey designs and assessment tools to meet client-specific objectives.
Ensure the development and delivery of high-quality reports tailored to internal and external stakeholders.
Monitor and maintain consistency in research frameworks and data analysis processes across the team.
Commitment to Deadlines
Ensure timely delivery of reports and insights to clients and internal stakeholders, meeting all agreed timelines.
Track project progress meticulously and address potential bottlenecks proactively.
Communicate any changes to deliverables or timelines clearly with clients and teams, ensuring alignment.
Adaptability & Continuous Improvement
Stay vigilant about industry trends and incorporate new methodologies or technologies to enhance team output.
Adapt to organizational and project changes quickly, ensuring minimal disruption to ongoing work.
Collaborate with cross-functional teams to integrate data insights into broader company strategies and initiatives.
Required Skills & Qualifications
Skills
Strong people management and leadership abilities.
Excellent client-facing communication and relationship management skills.
Proficiency in data visualization tools (Power BI, Tableau) and data analysis platforms (SPSS, SAS, R, or Python).
Expertise in survey design and understanding research methodologies.
Commitment to meeting deadlines and delivering high-quality work.
Flexible and adaptable to changing team structures and project requirements.
Qualifications
Bachelor’s or Master’s degree in Data Science, Business Analytics, Social Sciences, or a related field.
5-15 years of experience in research, data analytics, or a related domain.
Proven experience in client interaction and team management.
